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Posted on: November 16, 2021

Water, Sewer, Stormwater Billing FAQ's

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Water /Sewer / Stormwater Billing FAQ’S

1.)    “Why am I getting another bill?” We have switched from a 6 month billing cycle to a quarterly billing cycle. You will get a bill every 3 months moving forward.

2.)    “Why is my bill so high?” As of the 2022 fiscal year, the rates have gone up. Depending on your usage of water, your bill may have also gone up. If you have an irrigation system, this could be where most of the usage is coming from, especially if you are watering quite generously. One unit is 748.5 gallons. Sewer charges are based off of water usage with a 220 unit residential cut off per fiscal year. This means that if you use more than 220 units of water in a fiscal year, you will not be billed for anything over 220 units of sewer.

3.)    “How is my consumption so high?” Many residents that have irrigation systems do not realize how many gallons of water their systems are using. Especially in dry months such as August and September, this is where we see the highest consumption rates.

4.)    “Why is my previous payment not posted?” Our bills are printed from an outside source and are done ahead of time in a timely manner, so if you paid your bill closer to the due date or even late, the system might not recognize that payment before printing the bill. In this case, if you see a previous balance that you are sure you already paid, please call the Collector’s Office to make sure that payment did go through at 413-567-1066. 

5.)    “What is the recommendation for irrigation?” About 1 inch of water per week (including precipitation) is adequate for maintaining a healthy lawn. If there has been 1 inch of rain in the week, you don’t need to water. Use a can or inexpensive rain gauge to help determine the amount of water applied by the sprinkling system and supplied by rainfall. 

Don’t use a fixed schedule for lawn watering. Apply water only when it is needed. Infrequent watering allows lawns to develop deep roots that require less water.  Over watering can promote diseases and affect the health of the lawn and causes the grass to develop shallow roots which can be susceptible to pests and disease.

Water, sewer billing schedule


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